Terms and Conditions

Stockholm Pass Terms and Conditions

The following terms and conditions regulate the contractual relationship between the Stockholm Pass holder (the customer) and Destination Stockholm AB (Destination Stockholm). By purchasing a Stockholm Pass, the customer accepts these terms and conditions.

Each attraction included in the Stockholm Pass is the provider of the services for which Stockholm Pass can be used as a payment. The customer therefore recognizes that, while visiting an attraction, the customer only has a contractual relationship with the operator of the attraction in question, and it is only the attractions’ terms and conditions that are applicable in connection with the visit.

The attractions included in the Stockholm Pass are in these terms and conditions referred to as “partners” to Stockholm Pass.

1. Stockholm Pass

The purpose of Stockholm Pass is to facilitate access to each attraction listed on the Stockholm Pass website for the chosen duration.

Stockholm Pass is an instrument equipped with a QR code. The different attractions included by the card are obligated to accept a display of the card as the only compensation for entry to the attraction.

Stockholm Pass is valid during the period of validity referred to in item 5 below and can be used within the value limits specified in item 6.

Stockholm Pass cannot be used for return visits to any Attraction except on the Hop On - Hop Off buses and Hop On Hop Off boats run by Stromma which grant you unlimited travel for your pass duration

2. The Customer

The customer is the person to whom Stockholm Pass was issued.

A limit of one person per Stockholm Pass is strictly enforced, although customers may purchase passes for others who will be the sole users of their respective pass. Stockholm Pass cards may not be resold or provided, except for contracted providers of Destination Stockholm’s products. The use of a single card to gain admissions by multiple individuals constitutes fraud and may be subject to legal action and damages.

3. Rights and duties of the customer

The customer must date the Stockholm Pass with the date of first use, otherwise the Stockholm Pass will not be valid. The customer can date the card by him- or herself on the back of the card.

During the period of validity for Stockholm Pass, the customer is given the possibility to use the attractions offered by the partners that are listed on the Stockholm Pass website.

The customer is not entitled to any reimbursement for unused or not consumed services or for partners’ attractions being closed during the card’s period of validity. The customer is not entitled to any reimbursement if the contract between Destination Stockholm and a partner is terminated or if the partner’s attraction for any other reason is not longer included in the Stockholm Pass.

Destination Stockholm is not liable for any deficiencies in the service provided by the partner, including but not limited to problems with admission, security problems, or personal injury that could occur when the customer visits any attraction included in his or her card. Destination Stockholm is also not liable for traffic conditions or weather that may impact a customer’s ability to reach, visit or enjoy an included partner. Customers of Destination Stockholm recognize and accept that they visit any partner voluntarily and entirely at their own risk.

All and any complaints or claims must be made directly to the partner concerned.

The Stockholm Pass is a certification of value, and the customer is obliged to store his or her Stockholm Pass carefully.

In case of any complaint relating to the purchase, the customer must turn directly to Destination Stockholm.

4. Liability

Destination Stockholm shall not be liable for any deficiencies, damages, losses, or non-provision of services by individual partners. Any complaints and claims the customer may have regarding the use of the services of a partner can therefore only be raised against the relevant partner to Destination Stockholm. In such a case, the terms and conditions of the relevant partner of Destination Stockholm shall apply. Destination Stockholm is not liable for complaints that arise during the customer’s visit to the partner’s attraction.

5. Period of validity

The Stockholm Pass is valid for one, two, three or five consecutive days. The card will be activated on the first time that it is registered at an attraction and will then be valid for the number of hours printed on the card. The Stockholm Pass must be redeemed within one year of its purchase or during the validity period printed on the card; thereafter, the card shall no longer be valid. If the contract between Destination Stockholm and a partner is terminated, the Stockholm Pass shall no longer be valid for that attraction.

6. Value limits

The Stockholm Pass has a value limit which entails that the card can only be used within the limits of a predetermined total value of the customer’s used entries to attractions. If the Stockholm Pass value limit is reached, the card is no longer valid for further use. For current value limits for each respective period of validity, see here.

7. Loss of the card

No replacements or refunds can be offered for lost or stolen cards.

8. Right to cancel purchase

Destination Stockholm comply with the Distance and Doorstep Sales Act, which means that the customer has the right to cancel the purchase within 14 days from the purchase. At regretted purchase the customer has to contact Destination Stockholm by phone or e-mail within 14 days from the purchase. The Customer may also choose to use the Swedish Consumer Agency’s standard template accessible on the Agency’s website and which can be downloaded here (in Swedish). If this template is used, the customer shall complete the form and send it by email or to the address below. The card will then be sent back to Destination Stockholm at the address below. Return postage and any additional cost are payed by the customer. The money for the purchase will be refunded when the Stockholm Pass and any Stockholm travel card is delivered to Destination Stockholm.

Address:
Destination Stockholm AB
Svensksundsvägen 17
SE-111 49 Stockholm
Sweden

9. Processing of personal data

Destination Stockholm processes the customer’s personal data (for example full name, address, and the type, date, time and type of purchase), as a data processor in relation to Leisure Pass Group, which is the controller of the personal data processed in connection with the purchase of Stockholm Pass. Leisure Pass Group processes your personal data in accordance with the privacy policy published on Stockholm Pass website, see https://www.stockholmpass.com/privacy.html.

10. Miscellaneous

Additional agreements shall only be valid in writing.

We at Destination Stockholm have done our best to ensure the accuracy of the information on our website and in our guidebooks. However, because partners’ opening hours and holiday closures may change after the time the customer purchased his or her card, Destination Stockholm cannot guarantee that each partner will operate as described in the information on our website or in our guidebooks.

Destination Stockholm is not responsible for delays or any other delivery problems that are the fault of Swedish Postal Service.

11. Special provisions for online purchases

Items 1 through 10 shall also apply to online purchases. The following additional provisions shall apply to online purchases:

11.1.) The purpose of the website stockholmpass.com is the sale of the instrument Stockholm Pass.

11.2.) An online purchase can only be made with a valid credit or debit card.

11.3.) Personal data required for purchases or enquiries, such as name, phone number, fax number or e-mail address, will only be used for the abovementioned purposes and will not be disclosed to third parties.

11.4.) You have the right to cancel your order for the Stockholm Pass and any Stockholm travel card within 14 days starting from the day after the completion of your online order.

To cancel your purchase, you must contact us by email (contact@stockholmpass.com) within the cancellation period.

If you cancel your order within the cancellation period you must return the Stockholm Pass and any Stockholm travel card to Destination Stockholm AB, Svensksundsvägen 17, SE-111 49 Stockholm, Sweden within 30 days. The money for the purchase will be refunded when the cards are delivered to Destination Stockholm.

You are responsible for the cost of returning the Stockholm Pass.

You do not have the right to cancel your order for the Stockholm Pass within the cancellation period if you have activated the Stockholm Pass and/or any Stockholm travel card.